Frequently asked questions

Practical answers before you arrange a clean

Find clear guidance on quotations, scheduling, access and choosing the right type of service. If your question depends on the property, include it with your quote request.

Getting started

Quotes and pricing

How do I request a cleaning quote?

Use the quote form to select a service and share the property, schedule and contact details we need to understand your request.

Request a quote
How is the price worked out?

A quotation considers the service type, property size, current condition, access, frequency and requested scope. We do not publish a single price because those details vary.

What happens after I submit the quote form?

Your details are reviewed so the requirements can be understood. If anything important is unclear, further information may be needed before a suitable scope and quotation can be discussed.

Can I change the scope after requesting a quote?

Yes. Mention any changes as early as possible. A different property condition, task list or schedule may affect the proposed scope and price.

Practical details

Planning and scheduling

How do I check whether my area is covered?

Availability is confirmed using the property postcode and the type of service requested.

Can I choose a preferred date and time?

The quote form lets you share a preferred date and time. These are treated as preferences until the practical details are reviewed and agreed.

Do I need to be at the property?

Not always. Access arrangements depend on the property and service. They should be discussed and agreed before the appointment.

Who provides cleaning supplies and equipment?

Product and equipment arrangements are confirmed as part of the quotation. Tell us about delicate materials, allergies or site requirements so these can be considered.

Ongoing support

Homes and commercial spaces

Can residential cleaning be one-off or recurring?

Both can be discussed. The right frequency depends on the home, household and priorities rather than a fixed package.

Residential cleaning details
Can commercial cleaning work around business activity?

Preferred timing, access and task frequency can be discussed during quotation. The arrangement depends on how the premises operates and the scope required.

Commercial cleaning details
When should I choose deep cleaning?

Deep cleaning is suited to spaces needing more detailed, one-off attention than routine upkeep. The priorities should be identified clearly so the available time is used effectively.

Deep cleaning details

Property changes

Moves, tenancies and completed building work

What is the difference between move cleaning and end of tenancy cleaning?

Move in or out cleaning is flexible support around a personal relocation. End of tenancy cleaning is specifically scoped around a rental handover and any relevant requirements supplied.

Compare move and tenancy services
Does end of tenancy cleaning guarantee a deposit return?

No. Deposit decisions can involve damage, wear, missing items and tenancy matters beyond cleaning. The service focuses on completing the agreed cleaning scope.

End of tenancy cleaning details
When is a property ready for post-construction cleaning?

Works should be complete, the area safe and accessible, and contractors should have removed tools and construction waste. Known residue or specialist materials should be discussed first.

Post-construction cleaning details

Still need a property-specific answer?

The quote form is the clearest place to start

It collects the service, property and scheduling details needed to understand your enquiry without a long email exchange.

Request a Quote